Resident Rights & Policies

In accordance with Chapter 70.128 RCW and Chapter 388-76 WAC, our Adult Family Home is committed to providing a safe, respectful, and transparent environment for all residents. The following policies outline our operational standards and your rights as a resident in Pierce County.

1. Admission and Disclosure of Services
Prior to admission, each resident or their representative will receive:

A formal Disclosure of Services (DSHS 10-508) detailing the levels of care we provide.
A written Disclosure of Charges (DSHS 15-449) outlining all monthly fees, itemized services, and potential additional costs.
A signed Residency Agreement which establishes the terms of stay, comparable to the Residential Landlord-Tenant Act.

2. Resident Rights and Privacy
Residents retain all rights as citizens of the United States and the State of Washington. This includes:

The right to be treated with dignity and respect.
The right to privacy in communications, medical records, and personal care.
The right to participate in the development of their individual Negotiated Care Plan (NCP).
The right to manage their own financial affairs or be provided a full accounting if the home assists with funds.

3. Safety and Emergency Preparedness
Our home maintains strict safety protocols as required by the City of Puyallup and Pierce County:

Staffing: A qualified, background-checked caregiver is on-site at all times (24/7).
Emergency Drills: Fire and evacuation drills are conducted monthly to ensure resident and staff readiness.
Medical Care: We maintain written health care procedures for medication administration and emergency medical interventions.

4. Mandatory Reporting
As licensed providers, we are Mandated Reporters. We are legally required to report any suspected abandonment, abuse, financial exploitation, or neglect of a vulnerable adult to DSHS and law enforcement immediately.

Emergency and Contact Information

If you are experiencing a medical or life-threatening emergency, dial 911 immediately.

Local Puyallup Emergency Services
Emergency (Police/Fire/Medical): 911
Puyallup Police Department (Non-Emergency): (253) 841-5415
Central Pierce Fire & Rescue (Non-Emergency): (253) 538-6400
Good Samaritan Hospital (Puyallup): (253) 697-4000

State Advocacy and Reporting
Adult Protective Services (APS): 1-877-734-6277
State Complaint Hotline (DSHS/RCS): 1-800-562-6078
State LTC Ombuds (Pierce County): (253) 798-3789
Pierce County Aging & Disability Resources: (253) 798-4600

Disclaimer: This page is provided for informational purposes to comply with Washington State transparency requirements. A full copy of our Policy Manual is available for review on-site at the home upon request.